Last Updated: June 2026
Summary: Biz24 Groups respects your privacy. We collect only the information necessary to provide our services, we do not sell your data to third parties, and we implement industry-standard security measures to protect your information at all times.
1. Information We Collect
When you interact with Biz24 Groups through our website, subsidiaries' platforms, or service channels, we may collect various categories of information to provide and improve our services:
- Personal Identification Information: Your name, email address, phone number, and mailing address when you fill out contact forms, register for services, or subscribe to our communications.
- Business Information: Company name, GST number, Udyam registration number, and other business credentials required to provide GeM registration, tender consultancy, or procurement services.
- Technical Data: IP address, browser type and version, device information, operating system, pages visited, time spent on pages, and referral URLs collected automatically through cookies and analytics tools.
- Communication Records: Email correspondence, support tickets, WhatsApp messages, and phone call records when you contact our team, retained for quality assurance and service improvement.
- Payment Information: Where applicable, transaction identifiers and billing details processed securely through our certified payment gateways (we do not store full card details on our servers).
2. How We Use Your Information
We use the information we collect for specific, legitimate purposes aligned with providing you the best possible service experience:
- To deliver and manage the services you have requested, including GeM registration, tender bid support, and consultancy engagements.
- To communicate service updates, appointment confirmations, invoice notifications, and important announcements related to your account.
- To send newsletters, blog updates, and promotional offers — only with your explicit consent, and with a clear opt-out mechanism in every communication.
- To analyze website usage patterns, improve user experience, and optimize our service delivery based on aggregate behavioral data.
- To comply with legal obligations, resolve disputes, prevent fraud, and enforce our terms of service where required by applicable law.
- To conduct internal business research, product development, and service quality assessments using anonymized or pseudonymized datasets.
3. Data Security
We implement a comprehensive set of technical and organizational measures to protect your personal data against unauthorized access, accidental loss, alteration, disclosure, or destruction:
- All data transmission between your browser and our servers is encrypted using TLS/SSL protocols (HTTPS).
- Access to personal data within our organization is restricted on a strict need-to-know basis, with role-based access controls in place.
- Our systems are regularly audited, tested for vulnerabilities, and monitored for suspicious activity using industry-standard security tools.
- We maintain data backup procedures and disaster recovery protocols to ensure service continuity and data integrity.
However, please note that no method of internet transmission or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach affecting your information, we will notify you as required by applicable law.
4. Cookies Policy
Our website uses cookies — small text files stored on your device — to enhance your browsing experience, analyze site traffic, and provide personalized features. We use the following categories of cookies:
- Essential Cookies: Strictly necessary for the basic functioning of the website, such as session management and security. These cannot be disabled.
- Analytics Cookies: Used to understand how visitors interact with our website (e.g., Google Analytics). These help us improve page performance and content relevance. All data is anonymized.
- Preference Cookies: Remember your settings and preferences (such as language or display preferences) to improve your return visit experience.
- Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness. We only use these with your explicit consent via our cookie banner.
You can manage, disable, or delete cookies at any time through your browser settings. Disabling non-essential cookies may affect certain features of our website.
5. Third-Party Links
Our website and group platforms may contain links to external websites, including our subsidiaries (Biz24 GeM Solutions, Gem Pro Consult, Pavitra Sangam, Raahi Connect) and other trusted resources. Please note:
- Each subsidiary and external site operates under its own independent privacy policy. We encourage you to review those policies before submitting personal data.
- We are not responsible for the privacy practices, content, or data handling of any third-party website or service, even if linked from our platform.
- We use third-party tools such as Google Analytics, WhatsApp Business API, and payment gateways. Their use of your data is governed by their respective privacy policies.
We do not sell, trade, or rent your personal identification information to third parties for their marketing purposes without your explicit consent.
6. Your Rights
You have the following rights with respect to your personal data held by Biz24 Groups:
- Right to Access: Request a copy of the personal data we hold about you at any time.
- Right to Rectification: Request correction of any inaccurate or incomplete personal information we hold.
- Right to Erasure: Request deletion of your personal data, subject to legal retention requirements.
- Right to Opt-Out: Unsubscribe from marketing communications at any time using the unsubscribe link in our emails or by contacting us directly.
- Right to Data Portability: Request your data in a machine-readable format where technically feasible.
To exercise any of these rights, please contact us using the details below. We will respond to all legitimate requests within 30 days.
